Transformation gets a lot of attention – new systems, new platforms, new initiatives — it all creates a sense of progress. It’s visible, easy to explain, and gives people something concrete to point to. Simplification doesn’t work like that. From what I have seen, simplification is usually the harder problem — and the one that...
We’ve got a group of students with us this week, shadowing different teams and working on a project about decision-making under uncertainty. After a few scenario discussions, one theme stood out: time pressure changes everything. That led me to reflect on something I’ve come to call forced time — when your natural pace of thinking...
