There’s a pattern emerging across organisations — and it’s particularly visible in local government. London councils are rolling out Microsoft Copilot licences and presenting it as an AI strategy. Ealing trialled 250 seats. Enfield expanded to 635. Hammersmith & Fulham enabled Copilot for Edge so staff could “get familiarised”. Licences are purchased, pilots are launched,...
“We live in a time when the institutions that run society are struggling to cope with the complexities of the real world, and so they retreat into simplified versions of it.” Adam Curtis, HyperNormalisation 2016 Complexity makes people nervous. And when institutions get overwhelmed, they don’t reach for transparency — they reach for control. Or...
I used to work with someone who had a saying that drove some colleagues mad. He’d ship early. Launch things that weren’t quite ready. Roll out tools that still had visible rough edges. And every time someone pushed back, he’d say: “Let’s fix forward.” At the time, it felt uncomfortable. Risky, even. People wanted the...
Daniel Kahneman’s research on System 1 and System 2 thinking helps explain why some workplace decisions — especially around technology like AI — feel rushed or oversimplified. His model shows that we don’t always think in one consistent way. Instead, we alternate between two systems: In busy work environments filled with deadlines and pressure, System...
