There’s a pattern emerging across organisations — and it’s particularly visible in local government. London councils are rolling out Microsoft Copilot licences and presenting it as an AI strategy. Ealing trialled 250 seats. Enfield expanded to 635. Hammersmith & Fulham enabled Copilot for Edge so staff could “get familiarised”. Licences are purchased, pilots are launched,...
For a CTO delivering technology isn’t the hard part. Most organisations, given enough time and budget, will eventually implement systems, platforms, or tools. Where things fall short is what happens around that delivery — and how consistently it is carried through, how well it holds together over time, and whether the value actually remains intact....
“We live in a time when the institutions that run society are struggling to cope with the complexities of the real world, and so they retreat into simplified versions of it.” Adam Curtis, HyperNormalisation 2016 Complexity makes people nervous. And when institutions get overwhelmed, they don’t reach for transparency — they reach for control. Or...
Daniel Kahneman’s research on System 1 and System 2 thinking helps explain why some workplace decisions — especially around technology like AI — feel rushed or oversimplified. His model shows that we don’t always think in one consistent way. Instead, we alternate between two systems: In busy work environments filled with deadlines and pressure, System...
“Every abandoned tool in your tech stack tells a story about a decision no one made” Most tech stacks aren’t pristine ecosystems. They’re haunted houses. Dig a little and you’ll find zombie applications no one uses, tools from vendors long forgotten, and shadow workflows left behind by employees who no longer work there. These aren’t...
